SUPPORT

Complaints and feedback

If something has gone wrong with Kotiya, you should be able to raise it clearly and receive a response. Tell us what happened, which feature was involved and how we can reach you.

Use our contact page to find the current support route. Please avoid sending passwords, banking credentials or sensitive client documents in your first message.

A formal complaints procedure, response times, escalation contact and any applicable regulated-provider complaint routes must be confirmed before public beta. Kotiya does not currently provide regulated lending or payment services.